Graphiqly Help Center

Need Help With Your Files?

Find simple step-by-step guides for accessing your downloads, using credits, opening your downloaded files, and getting support when you need it.

Downloads Learn where your purchased files are saved.

Credits Learn how credits work and how to use them.

File Formats Learn how to extract the file and choose the right format.

Choose What You Need Help With

Start with the guide that matches your problem. Each guide shows the steps clearly with screenshots.

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Use this guide if you bought a file and want to find your downloads inside your Graphiqly account.

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Use this guide if you have Graphiqly credits and want to use them on individual designs in the store.

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Use this guide after downloading your file. It shows how to extract the file and choose the correct format.

Contact support and include the email address you used at checkout. This helps us find your order faster and check your issue properly.

Support email: support@graphiqly.com
Include your order email, order number if available, and a short description of the issue.