Need Help With Your Files?
Find simple step-by-step guides for accessing your downloads, using credits, opening your downloaded files, choosing the right format, and setting up your files in supported laser software.
Choose What You Need Help With
Start with the guide that matches your problem. Each guide shows the steps clearly with screenshots.
How To Access Your Files
Use this guide if you bought a file and want to find your downloads inside your Graphiqly account.
- Log in to your account
- Open My Downloads
- Download your purchased files
How To Use Credits
Use this guide if you have Graphiqly credits and want to use them on individual designs in the store.
- Check your credit balance
- Add an individual design to cart
- Place the order with credits
How To Open Downloaded Files
Use this guide after downloading your file. It shows how to extract the file and choose the correct format.
- Extract the compressed file
- Open the extracted folder
- Choose LBRN2, XCS, WWS, SVG, PNG, or BMP
Software-Specific Guides
Use these guides after extracting your file if you want help opening the prepared format inside your laser software.
Open Files in LightBurn
Use this guide if you are using LightBurn and want to open the LBRN2 file, watch a quick walkthrough video, and check your engrave and cut settings.
- Open the LBRN2 file
- Watch the video walkthrough
- Review engrave and cut settings
Open Files in xTool Studio
Use this guide if you are using xTool Studio and want to open the XCS file, check engraving settings, and confirm the cut layer.
- Open the XCS file
- Check Jarvis / engraving settings
- Review the cut layer before processing
Open Files in WeCreat MakeIt
Use this guide if you are using WeCreat MakeIt and want to open the WWS file, check the layer panel, and review cut and bitmap engrave settings.
- Open the WWS file
- Check the cut layer
- Check Bitmap Engrave before starting
Still stuck?
Contact support and include the email address you used at checkout. This helps us find your order faster and check your issue properly.
Support email: support@graphiqly.comInclude your order email, order number if available, and a short description of the issue.