Refund and Returns Policy
Business Name: Graphiqly
Website: graphiqly.com
At Graphiqly, we strive to provide high-quality, user-friendly digital files for laser cutting and engraving. Due to the nature of digital products, we have the following refund policy in place:
🔹 1. Digital Products – No Physical Shipping
All items sold on Graphiqly are digital download files. No physical products will be shipped. After purchase, files are available for immediate download via your account or confirmation email.
🔹 2. No Refunds on Digital Downloads
As a general policy, all sales are final. Once a digital file has been downloaded, we cannot offer refunds, exchanges, or cancellations.
This is due to the non-returnable and non-revocable nature of digital content. Once the product is delivered electronically, ownership and access cannot be reversed.
🔹 3. Exceptions – File Issues
We may, at our discretion, offer a refund or replacement only under the following conditions:
- The file is corrupted, incomplete, or fails to open.
- The customer provides proof of the issue (e.g., screenshots or error messages).
- The issue is reported within 7 days of purchase.
If this applies, please contact us at graphiqlyofficial@gmail.com with:
- Your order number
- A clear description of the problem
- Screenshots or supporting documents
🔹 4. No Refunds For:
We do not issue refunds in the following cases:
- You purchased the wrong product or format.
- You assumed compatibility with unsupported software or hardware.
- You changed your mind after purchase.
- You did not understand what was being purchased (please read product descriptions carefully).
- You experienced technical issues related to your machine, materials, or software settings.
🔹 5. File Testing Disclaimer
All our designs are tested on professional laser machines and reviewed for quality. However, you must adjust power, speed, and material settings to match your equipment. We are not responsible for damages or failed cuts due to incorrect machine settings.
🔹 6. Contact Us
We are here to help. If you experience any issue with your download, please don’t hesitate to reach out to us: